1. AGU OKORO AGU - Department of Business Management, Evangel University Akaeze Ebonyi State.
2. OKOCHA, EBERE REJOICE - PhD, Department of Marketing, Evangel University Akaeze Ebonyi State.
3. Dr. VITUS CHINEDU OGBUNUJU - Department of Marketing, Chukwuemeka Odumegwu Ojukwu University Igbariam Anambra State.
4. DICKSON BEN UCHE - Department of Marketing, Evangel University Akaeze.
6. ANYANWU KINGSLEY N. - PhD, Department of Business Administration, Kingsley Ozumba Mbadiwe University, Ideato South Imo
State, Nigeria.
The Study focuses on supply chain management and performance: An experience from university of Nigeria teaching hospital Enugu State, Nigeria. Specifically the study aimed to pursue the following objectives: To determine the effect of strategic supplier partnership on goal attainment of University of Nigeria teaching hospital Enugu State, Nigeria , establish the nature of the relationship between customer relationship and customer satisfaction of University of Nigeria teaching hospitrds al Enugu State, Nigeria and ascertain the effect of quality of information sharing on employee performance of University of Nigeria teaching hospital Enugu State, Nigeria. The study had a population size of (1168) employees of University Nigeria teaching hospital Enugu State, Nigeria. Instruments used for data collection were primary questionnaires and interview. The total number of 396 copies of the questionnaire were distributed, 354 copies were returned & used while 42 copies were not properly filled. Survey research design was adopted for the study. Three hypotheses were tested using Pearson product moment correlation coefficient and simple linear regression tool. The findings indicated that A strategic supplier partnership positively and significantly affect goal attainment of University of Nigeria teaching hospital Enugu State (r = 0.894; F= 1408.540; t = 37.531; P< 0.05). There was a significant positive relationship between customer relationship and customer satisfaction of University of Nigeria teaching hospital Enugu State (r =.851, P<.05). Quality of information sharing positively and significantly affect employee performance of University of Nigeria teaching hospital Enugu State (r = 0.874; F = 171.811; t = 33.721; P< 0.05). The study concluded that healthcare supply chain management involves obtaining resources, managing supplies, and delivering goods and services to providers and patients. The study recommends that Health institutions should always establish a long-term relationship between supplier and patients allowing for the free flow of feedback and ideas. Over time, this will create a more streamlined, effective supply chain that could have a positive impact on both costs, customer service, and goal attainment.
Supply Chain Management; Strategic Supplier Partnership, Customer Relationship, Quality of Information Sharing, Goal Attainment and Customer Satisfaction.