This manuscript presents an analysis of user contentment with a newly developed e-learning cross-platform tool tailored for Secondary Schools in Botswana. We utilized a detailed questionnaire to craft a descriptive survey aiming to gauge the satisfaction levels of users with this e-learning tool. There is a noticeable resistance to adopting online educational methods in Botswana's secondary education sector, with most institutions clinging to conventional in-person teaching methodologies, where instructors directly impart educational content. However, this traditional approach to learning is riddled with challenges, including a significant rate of student failures in final assessments. The investigative survey engaged both students and educators from Botswana's secondary schools. We put forward and examined various hypotheses— System Quality, Information Quality, Service Quality, Intention to Use/Usage, and Net Benefits—via correlation analysis. The empirical findings validated most of the proposed relationships among these constructs, demonstrating a direct and positive linkage between Information Quality, System Quality, Service Quality, Net Benefits, Intention to Use/Usage, and User Satisfaction. The paper concludes by affirming the model’s efficacy in appraising e-learning cross-platform tools, paving the way for enhanced online education adoption in Botswana's secondary schools.